Government of India
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When you use the SBA (web/app), some personal information is collected from and about you. We are committed to protecting the security of this information and safeguarding your privacy. This privacy policy sets out the details of the personal information collected, the manner in which it is collected, by whom as well as the purposes for which it is used. At registration, you accepted the terms of this Privacy Policy and your use of the application signifies your continued acceptance thereof. This Privacy Policy may be revised from time to time and you will be notified of all such changes. In order to use the SBA, you will be required to consent to the terms of the Privacy Policy as revised from time to time.


  • When you register on the application, information is collected from you and stored securely on a server operated and managed by the DEPwD IT Team (Server). The following information may be entered manually (Registration Information) (i) name of the applicant; (ii) phone number; (iii) date of birth; (iv) gender (v) email ID
  • The geolocation may also be captured by granting access to application, for geotagging of picture.
  • No personal information other than those mentioned above will be collected from you by the Application.


  • The personal information collected from you as mentioned above, will be used to create a profile for you. The application allows the applicant to register complaint related to accessibility. For this purpose, information about applicant name, mobile number, name of the state, district and address will be displayed on the application.
  • The geolocation will be used for geotagging of the pictures.
  • The information collected mentioned above will not be used for any purpose other than those mentioned in this information.


All personal information collected from you mentioned above will be retained with the department.


the application is equipped with standard security features to protect the confidentiality and security of your information. data is encrypted in transit as well as at rest. personal information provided at the time of registration is encrypted before being uploaded to the cloud where it is stored in a secure encrypted server. personal information that is stored in the application of other registered users that you come in contact with is securely encrypted and are incapable of being accessed by such user.


No personal information collected by the application will be disclosed or transferred to any third party.


If you have any concerns or questions in relation to this Privacy Policy, you may address them to the SBA team on sugamya[dot]bharat[hyphen]depwd[at]gov[dot]in